Policies at Little Nutkins

Uncollected Child
Policy statement

In the event that a child is not collected by an authorised adult at the end of a session/day, we put into practice agreed procedures. These ensure the child is cared for safely by an experienced and qualified practitioner who is known to the child. The child will receive a high standard of care in order to cause as little distress as possible. We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.


Parents of children starting at the setting are asked to provide the following specific information, which is recorded on our Registration Form:

Home address and telephone number - if the parents do not have a telephone, an alternative number must be given, perhaps a neighbour or close relative.

Place of work, address and telephone number (if applicable).

Mobile telephone number (if applicable).

Names, addresses, telephone numbers and signatures of adults who are authorised by the parents to collect their child from the setting, for example a childminder or grandparent.

Who has parental responsibility for the child.

Information about any person who does not have legal access to the child.

On occasions when parents are aware that they will not be at home or in their usual place of work, they inform us in writing of how they can be contacted. On occasions when parents, or the persons normally authorised to collect the child, are not able to collect the child, they provide us with written details of the name, address and telephone number of the person who will be collecting their child. They must also provide the password on collection which the parent/carer provides us with on their application form.

Parents are informed that if they are not able to collect the child as planned, they must inform us so that we can begin to take back-up measures.  We provide parents with our contact telephone number 01564898187/02476338237.

We inform parents that we apply our child protection procedures in the event that their children are not collected by an authorised adult within one hour after the setting has closed and the staff can no longer supervise the child on our premises.

If a child is not collected at the end of the session/day, we follow the procedures below:
The child’s file is checked for any information about changes to the normal collection routines.

If no information is available, parents/carers are contacted at home or at work.

If this is unsuccessful, the adults who are authorised by the parents to collect their child from the setting - and whose telephone numbers are recorded on the Registration Form - are contacted.

All reasonable attempts are made to contact the parents or nominated carers.

The child does not leave the premises with anyone other than those named on the Registration Form or in their file.

If no-one collects the child within 30 minutes of the expected collection time and there is no-one who can be contacted to collect the child, we apply the procedures for uncollected children.We contact our local authority children’s social care team/police via MASH.

Mobile Phone Policy

“The safeguarding policy and procedures must include an explanation of the action to be taken when there are safeguarding concerns about a child and in the event of an allegation being made against a member of staff, and cover the use of mobile phones and cameras in the setting”. (Early Years Foundation Stage 2017, P.16, 3.4).

The use of mobile phones is prohibited within the nursery at all times to ensure all children and staff are safeguarded.

Staff’s personal mobile phones

All staff are asked to place their mobile phones in a basket, which is kept in the office every morning before starting their shift. The management team then check that all phones are in the basket every day and lock office door. Staff can have their phones in the staff room or off site on their lunch breaks only and know that the camera is not to be used at any time to take photos of the nursery, children, staff or parents. If staff need to take important personal calls throughout the day then they are to use the nursery land line, but this is only for emergencies. All Agency staff, visitors and students are also asked to place their phones in the office while they are onsite and it is explained to them that no one other than the manager and deputy can access the office during the day.

The only time where staff members may need to use their mobile phone around the children is on day trips. This is in case the group separates, and we need to contact each other in case of an emergency. If this is the case, there will be a risk assessment carried out and any inappropriate use of personal phones found will cause for disciplinary action.

Parents and visitor’s mobile phones

We ask all parents and visitors to please refrain from using mobile phones within the nursery, if you need to take personal calls then please step outside. We also ask parents not to take photos of their child at the nursery, this is to safeguard the other children that are in that day. We do however have a nursery i-pad which we can take photos of the children on and can let parents have copies as we appreciate parents like to have photos of what their child is doing at nursery. This i-pad is locked away in the office every evening and not taken off site by any member of staff.

Company Phones

We have a nursery mobile phone at each setting which we use for our school runs. This again is to safeguard children and staff. These phones have no cameras or mobile data and are simply for calling the nursery in case of an emergency or the nursery calling the members of staff on the school run. The only numbers saved in these phones are the nursery landline, and staff mobile numbers for if we are on an outing. These mobiles are not for making personal calls while out on school run, and if found to be doing this disciplinary action may be taken.
The nursery mobile phones are stored in the office along with staff phones and are only taken off site for school runs. They are locked away in office at night.
Whistle Blowing Policy
“The safeguarding policy and procedures must include an explanation of the action to be taken when there are safeguarding concerns about a child and in the event of an allegation being made against a member of staff” (Early Years Foundation Stage 2017, P.16, 3.4).

Whilst we expect all our colleagues, both internal and external, to be professional at all times and hold the welfare and safety of every child as their paramount objective, there may be occasions where this may not be happening.

It is vital that all team members talk through any concerns they may have with Little Nutkins Designated Safeguarding Leads at the earliest opportunity to enable any problems to be ironed out as soon as they arise. Yellow forms (Concern about a member of staff, volunteer or student) should also be completed, these can be found in staff toilet. We give all staff the opportunity to talk about any child protection/safeguarding issues they may have during their supervisions and appraisals.

Disclosure of information

If, in the course of your employment, you become aware of information which you reasonably believe tends to show one or more of the following, you MUST use the nursery’s disclosure procedure set out below:
  • That a criminal offence has been committed or is being committed or is likely to be committed
  • That a person has failed, is failing or is likely to fail to comply with any legal obligation to which they are subject (e.g. EYFS, National Minimum Standards, National Care Standards)
  • That a miscarriage of justice that has occurred, is occurring, or is likely to occur
  • That the health or safety of any individual has been, is being, or is likely to be, endangered
  • That the environment, has been, is being, or is likely to be, damaged
  • That information tending to show any of the above, is being, or is likely to be, deliberately concealed.

Disclosure procedure

If this information relates to child protection/safeguarding then the nursery child protection and safeguarding policies should be followed, with particular reference to the allegations about staff and volunteering section

Where you reasonably believe one or more of the above circumstances listed above has occurred you should promptly disclose this to your manager (DSL) verbally or through a yellow from so that any appropriate action can be taken. If it is inappropriate to make such a disclosure to your manager (i.e. because it relates to your manager) you should speak to the other DSL or Owner.

Employees will suffer no detriment of any sort for making such a disclosure in accordance with this procedure.  For further guidance in the use of the disclosure procedure, employees should speak in confidence to the nursery manager/owner
Any disclosure or concerns raised will be treated seriously and will be dealt with in a consistent and confidential manner and will be followed through in a detailed and thorough manner

Any employee who is involved in victimising employees who make a disclosure, takes any action to deter employees from disclosing information or makes malicious allegations or disclosures in bad faith will be subject to potential disciplinary action which may result in dismissal

Failure to report serious matters can also be investigated and potentially lead to disciplinary action which may result in dismissal

Any management employee who inappropriately deals with a whistle blowing issue (e.g. failing to react appropriately by not taking action in a timely manner or disclosing confidential information) may be deemed to have engaged in gross misconduct which could lead to dismissal.

Management will have to report all allegations to the LADO and OFSTED ‘Registered providers must inform Ofsted of any allegations of serious harm or abuse by any person living, working, or looking after children at the premises (whether the allegations relate to harm or abuse committed on the premises or elsewhere). Registered providers must also notify Ofsted of the action taken in respect of the allegations. These notifications must be made as soon as is reasonably practicable, but at the latest within 14 days of the allegations being made. A registered provider who, without reasonable excuse, fails to comply with this requirement, commits an offence.’ Statutory Framework, 2017: 3.8, P.18
Allegations against a member of staff- Child Protection
“Providers must be alert to any issues of concern in the child’s life at home or elsewhere. Providers must have and implement a policy, and procedures, to safeguard children”. (Early Years Foundation Stage 2017, P.16, 3.4).

Here at Little Nutkins we acknowledge the possibility of an allegation being made about one of our staff members due to a child protection issue. This can be a sensitive and difficulty situation and needs to be dealt with quickly, professionally and in a fair manner. Our main priority at Little Nutkins is to make sure all children are kept safe and protected at all times.
This policy states the procedures that will be followed if an allegation is ever made.

The nursery manager must always be informed immediately if an allegation has been made: Jemma Anderson- Henley-in-Arden, Nikki Lindon - Coventry.

The Designated Safeguarding Leads (DSL): Jemma Anderson and Melanie Skulte- Henley-in-Arden, Sophie Dewar and Nikki Lindon- Coventry, Will then gather the information from the witness (if possible) about the allegation getting as much detail as they can before taking the next steps. If the allegation has been made by another staff member then they will be asked to fill in a yellow form.

The LADO (Local Authority Designated Officer) will then be informed and given all relevant information to offer advice for next steps. A MARF (Multi-Agency Referral Form) Position of trust, will need to be completed by the DSL and witness, to alert the MASH team of the allegation.

The Nursery manager or Owner (Sophie Dewar) will need to inform OFSTED of the allegation or Jemma Anderson or Nikki Lindon in Sophie’s absence.

‘Registered providers must inform Ofsted of any allegations of serious harm or abuse by any person living, working, or looking after children at the premises (whether the allegations relate to harm or abuse committed on the premises or elsewhere). Registered providers must also notify Ofsted of the action taken in respect of the allegations. These notifications must be made as soon as is reasonably practicable, but at the latest within 14 days of the allegations being made. A registered provider who, without reasonable excuse, fails to comply with this requirement, commits an offence.’ Statutory Framework, 2017: 3.8, P.18

Depending on seriousness of allegation and advice from the LADO either there will be a position of trust meeting to discuss the complaint further and gather more evidence, or an internal investigation will be carried out where the DSL’s can interview other staff members and the accused.

All conversations with staff, witness, accused and other agencies need to be recorded by managers using our ‘communication sheets’.

The accused member of staff may be placed on suspension while the investigation is being carried out depending on the situation. We explain to the staff member this doesn’t mean we find them necessarily guilty, but may help keep them and the children protected while investigation is under way. We do however give this staff member a designated person to talk to, too keep them up to date with the investigation. We also make sure the member of staff’s well-being is being taken into consideration and keep them updated on general things they would need to know.

At all times the witness will be protected and the accused will not know who has made the allegation.

The nursery manager makes sure the investigation is kept confidential at all times and will tell other members of staff minimum information.  All staff will be asked to abide by our confidentiality policy and may be asked to sign a new agreement.  Parents and children will be told this member of staff is on leave if any questions are asked.

When the investigation is concluded either immediate dismissal or disciplinary procedures will be followed, or in the case of a false allegation the member of staff will be welcomed back to work with the support of the nursery management team.

Our main priority is to keep children safe at all time at Little Nutkins. All staff hold current DBS checks and we follow safer recruitment procedures when employing new staff members. If we thought at any time any of our staff members or outside agency staff we use posed any risk to our children immediate dismissal would be put into place.
First Aid
“Providers must ensure there is a first aid box accessible at all times with appropriate content for use with children. Providers must keep a written record of accidents or injuries and first aid treatment.” (Early Years Foundation Stage 2017, p.28, 3.50)

Policy statement

In our setting, staff are able to take action to apply first aid treatment in the event of an accident involving a child or adult. All our staff have current paediatric first aid certificate’s and update these regularly. The first aid qualification includes first aid training for infants and young children. We aim to ensure that first aid training is local authority approved and is relevant to staff caring for young children.


The first aid kit
Our first aid kit is always accessible , and there is one in every room, they all comply with the Health and Safety (First Aid) Regulations 1981 and contains the following items:
Triangular bandages (ideally at least one should be sterile) x 4.
Sterile dressings:
Small x 3.
Medium x 3.
Large x 3.
Composite pack containing 20 assorted (individually-wrapped) plasters x 1.
Sterile eye pads (with bandage or attachment) e.g. No 16 dressing x 2.
Guidance card as recommended by HSE x 1.

In addition to the first aid equipment, each box should be supplied with:
2 pairs of disposable plastic (PVC or vinyl) gloves.
1 plastic disposable apron.
A children’s forehead ‘strip’ thermometer.
A supply of ice packs is kept in the fridge/ freezer.

Information about who has completed first aid training and the location of the first aid box is provided to all our staff and volunteers. A list of staff and volunteers who have current PFA certificates is displayed in the setting. The first aid box is easily accessible to adults and is kept out of the reach of children. There is a named person in the setting who is responsible for checking and replenishing the first aid box contents. Medication is only administered in line with our Administering Medicines policy. In the case of minor injury or accidents, first aid treatment is given by a qualified first aider. In the event of minor injuries or accidents, we normally inform parents when they collect their child, unless the child is unduly upset or we have concerns about the injury. In which case we will contact the child’s parents for clarification of what they would like to do, i.e. whether they wish to collect the child and/or take them to their own GP. An ambulance is called for children requiring emergency treatment. We contact parents immediately and inform them of what has happened and where their child has been taken. Parents sign a consent form at registration allowing a member of staff to take their child to the nearest Accident and Emergency unit to be examined, treated or admitted as necessary on the understanding that they have been informed and are on their way to the hospital. Accidents and injuries are recorded on our accident forms and, where applicable, notified to the Health and Safety Executive, Ofsted and/or local child protection agencies in line with our Recording and Reporting of Accident and Incidents Policy. Management check all accident forms monthly and keep a log of accidents and how they can be prevented.

Legal framework

Health and Safety (First Aid) Regulations (1981)

Further guidance

First Aid at Work: Your questions answered (HSE Revised 2015)
Basic Advice on First Aid at Work (HSE Revised 2012)
Guidance on First Aid for Schools (DfE Revised 2014)
Managing children who are sick, infectious, or with allergies 
“The provider must promote the good health of children attending the setting. They must have a procedure, discussed with parents and/or carers, for responding to children who are ill or infectious, take necessary steps to prevent the spread of infection, and take appropriate action if children are ill.” (Early Years Foundation Stage 2017, p.27, 3.44).

Policy statement

We provide care for healthy children through preventing cross infection of viruses and bacterial infections and promote health through identifying allergies and preventing contact with the allergenic substance.

Procedures for children who are sick or infectious
If children appear unwell during the day – have a temperature, sickness, diarrhoea or pains, particularly in the head or stomach – the manager calls the parents and asks them to collect the child or send a known carer to collect the child on their behalf.
If a child has a temperature, they are kept cool, by removing top clothing and sponging their heads with cool water but kept away from draughts.
The child's temperature is taken using a forehead thermometer strip, kept in the first aid box.
If the child’s temperature does not go down and is worryingly high, then we may give them Calpol or another similar analgesic, after first obtaining verbal consent from the parent where possible. This is to reduce the risk of febrile convulsions, particularly for babies. Parents sign the medication record when they collect their child.
In extreme cases of emergency, the child should be taken to the nearest hospital and the parent informed.
Parents are asked to take their child to the doctor before returning them to the setting; the setting can refuse admittance to children who have a temperature, sickness and diarrhoea or a contagious infection or disease.
Where children have been prescribed antibiotics, parents are asked to keep them at home for at least 24 hours before returning to the setting, and if prescribed a new medication 48 hours to make sure there is no adverse reactions.
After diarrhoea, parents are asked to keep children home for 48 hours or until a formed stool is passed.
The setting has a list of excludable diseases and current exclusion times. The full list is obtainable from www.hpa.org.uk/webc/HPAwebFile/HPAweb_C/1194947358374 and includes common childhood illnesses such as measles. There is also information on our parents board and our Illness policy guidelines for parents.
Some activities, such as sand and water play, and self-serve snacks where there is a risk of cross-contamination may be suspended for the duration of any outbreak.

Reporting of ‘notifiable diseases’

If a child or adult is diagnosed as suffering from a notifiable disease under the Health Protection (Notification) Regulations 2010, the GP will report this to the Health Protection Agency.
When the setting becomes aware, or is formally informed of the notifiable disease, the manager informs Ofsted and acts on any advice given by the Health Protection Agency.

HIV/AIDS/Hepatitis procedure
HIV virus, like other viruses such as Hepatitis A, B and C, are spread through body fluids. Hygiene precautions for dealing with body fluids are the same for all children and adults.
Single-use vinyl gloves and aprons are worn when changing children’s nappies, pants and clothing that are soiled with blood, urine, faeces or vomit.
Protective rubber gloves are used for cleaning/sluicing clothing after changing.
Soiled clothing is rinsed and bagged for parents to collect.
Spills of blood, urine, faeces or vomit are cleared using mild disinfectant solution and mops; any cloths used are disposed of with the clinical waste.
Tables and other furniture, furnishings or toys affected by blood, urine, faeces or vomit are cleaned using a disinfectant.

Nits and head lice

Nits and head lice are not an excludable condition, although in exceptional cases a parent may be asked to keep the child away until the infestation has cleared.
On identifying cases of head lice, all parents are informed and asked to treat their child and all the family if they are found to have head lice.

Procedures for children with allergies

When parents start their children at the setting they are asked if their child suffers from any known allergies. This is recorded on the Registration Form.
If a child has an allergy, a risk assessment form is completed to detail the following:
The allergen (i.e. the substance, material or living creature the child is allergic to such as nuts, eggs, bee stings, cats etc).
The nature of the allergic reactions e.g. anaphylactic shock reaction, including rash, reddening of skin, swelling, breathing problems etc.
What to do in case of allergic reactions, any medication used and how it is to be used (e.g. Epipen).
Control measures - such as how the child can be prevented from contact with the allergen.
This form is kept in the child’s personal file and a copy is displayed where staff can see it.
Parents train staff in how to administer special medication in the event of an allergic reaction.
Generally, no nuts or nut products are used within the setting.
Parents are made aware so that no nut or nut products are accidentally brought in, for example to a party.

Insurance requirements for children with allergies and disabilities

The insurance will automatically include children with any disability or allergy, but certain procedures must be strictly adhered to as set out below. For children suffering life threatening conditions, or requiring invasive treatments; written confirmation from your insurance provider must be obtained to extend the insurance.

At all times the administration of medication must be compliant with the Safeguarding and Welfare Requirements of the Early Years Foundation Stage and follow procedures based on advice given in Managing Medicines in Schools and Early Years Settings (DfES 2005).
Oral medication
Asthma inhalers are now regarded as ‘oral medication’ by insurers and so documents do not need to be forwarded to your insurance provider.
Oral medications must be prescribed by a GP or have manufacturer’s instructions clearly written on them.
The setting must be provided with clear written instructions on how to administer such medication.
All risk assessment procedures need to be adhered to for the correct storage and administration of the medication.
The setting must have the parents or guardians’ prior written consent. This consent must be kept on file. It is not necessary to forward copy documents to your insurance provider.

Life saving medication and invasive treatments

Adrenaline injections (Epipens) for anaphylactic shock reactions (caused by allergies to nuts, eggs etc) or invasive treatments such as rectal administration of Diazepam (for epilepsy).

The provider must have:

a letter from the child's GP/consultant stating the child's condition and what medication if any is to be administered;
written consent from the parent or guardian allowing staff to administer medication; and
proof of training in the administration of such medication by the child's GP, a district nurse, children’s’ nurse specialist or a community paediatric nurse.
Copies of all three documents relating to these children must first be sent to Little Nutkins for appraisal (if you have another provider, please check their procedures with them). Written confirmation that the insurance has been extended will be issued by return.

Key person for special needs children - children requiring assistance with tubes to help them with everyday living e.g. breathing apparatus, to take nourishment, colostomy bags etc.
Prior written consent must be obtained from the child's parent or guardian to give treatment and/or medication prescribed by the child's GP.
The key person must have the relevant medical training/experience, which may include those who have received appropriate instructions from parents or guardians, or who have qualifications.
Arrival and Departure Policy
“Providers must only release children into the care of individuals who have been notified to the provider by the parent and must ensure that individuals do not leave the premises unsupervised. Providers must take all reasonable steps to prevent unauthorised persons entering the premises and have an agreed procedure for checking the identity of visitors”. (Early Years Foundation Stage 2017, P.30, 3.62).

Policy statement

It is our policy to provide a friendly and positive transition for each child and parent on their arrival and departure from nursery. The procedure aims to ensure the safety and well-being of children at all times.


We aim to provide a warm, caring and welcoming environment for children and parents whilst maintaining the safety and security of children.
Parents and children are welcomed at the nursery entrance door by a member of staff.  Parents may choose to “drop off” their child at the entrance door (any messages, comments will be passed onto the child’s key person) or accompany their child into their specific room and speak with the child’s key member of staff.
Times of children’s arrivals and departures are recorded in the room’s attendance register which parents are required to sign their children in and out.
A child will not be allowed to leave the premises with anyone other than the child's parent/carer.  In the event that a designated emergency contact needs to collect the child, a password system will operate to ensure the designated person collecting the child has such authority to do so in addition to the person having personal identification, which is checked by the manager or deputy manager.
Any information from parents about persons who do not have authorised access to their child must be written on the child’s application form and on the parent communication form.
Under no circumstances will a child be allowed to leave the nursery with a person under the age of 18.
Staff are required to sign in and out of the setting.
Visitors to the setting are required to produce identification and once their identification has been verified they are allowed access into the building. All visitors are supervised by a member of staff whilst on Nursery premises.
Visitors are required to sign in and out of the Visitors Book located in the office.

Legal framework
Children Act 1989
Protection of Children Act 1999
The Children Act 2004
Further guidance
Early Years Foundation Stage 2012
Health and safety general standards
“Providers must comply with requirements of health and safety legislation (including fire safety and hygiene requirements).” (Early Years Foundation Stage 2017, p.29, 3.54).

Policy statement

Our setting believes that the health and safety of children is of paramount importance. We make our setting a safe and healthy place for children, parents, staff and volunteers.

We aim to make children, parents, staff and volunteers aware of health and safety issues and to minimise the hazards and risks to enable the children to thrive in a healthy and safe environment.
Our staff responsible for health and safety is:
Hayleigh Smith & Jemma Anderson (Henley)/ Nikki Lindon & Sophie Dewar (Coventry)
He/she is competent to carry out these responsibilities.
He/she has undertaken health and safety training and regularly updates his/her knowledge and understanding.
We display the necessary health and safety poster in:
The Staff Room

Insurance cover

We have public liability insurance and employers' liability insurance. The certificate for public liability insurance is displayed in:
The Entrance Hall


Awareness raising
Our induction training for staff and volunteers includes a clear explanation of health and safety issues, so that all adults are able to adhere to our policy and procedures as they understand their shared responsibility for health and safety. The induction training covers matters of employee well-being, including safe lifting and the storage of potentially dangerous substances.
Records are kept of these induction training sessions and new staff and volunteers are asked to sign the records to confirm that they have taken part.
Health and safety issues are explained to the parents of new children, so that they understand the part played by these issues in the daily life of the setting.
As necessary, health and safety training is included in the annual training plans of staff, and health and safety is discussed regularly at staff meetings.
We operate a no-smoking policy.
Children are made aware of health and safety issues through discussions, planned activities and routines.

Safety of adults

Adults are provided with guidance about the safe storage, movement, lifting and erection of large pieces of equipment. (See Manual handling policy)
When adults need to reach up to store equipment or to change light bulbs, they are provided with safe equipment to do so.
All warning signs are clear and in appropriate languages.
Adults do not remain in the building on their own or leave on their own after dark.
The sickness of staff and their involvement in accidents is recorded. The records are reviewed termly to identify any issues that need to be addressed.

Jewellery and accessories

Our staff do not wear jewellery or fashion accessories, such as belts or high heels, that may pose a danger to themselves or children. (See staff code of conduct)
Parents must ensure that any jewellery worn by children poses no danger; particularly earrings which may get pulled, bracelets which can get caught when climbing or necklaces that may pose a risk of strangulation.
We ensure that hair accessories are removed before children sleep or rest.


Low level windows are made from materials that prevent accidental breakage or are made safe.
Windows are protected from accidental breakage or vandalism from people outside the building.
Windows above the ground floor are secured so that children cannot climb through them.


We take precautions to prevent children's fingers from being trapped in doors.


All floor surfaces are checked daily to ensure they are clean and not uneven, wet or damaged. Any wet spills are mopped up immediately.
Walkways and stairs are left clear and uncluttered.
Stair gates are in place at the foot and top of the stairs

Electrical/gas equipment

All electrical/gas equipment conforms to safety requirements and is checked regularly.
Our boiler/electrical switch gear/meter cupboard is not accessible to the children.
Fires, heaters, electric sockets, wires and leads are properly guarded and the children are taught not to touch them.
Storage heaters are checked daily to make sure they are not covered.
There are sufficient sockets to prevent overloading.
The temperature of hot water is controlled to prevent scalds.
Lighting and ventilation is adequate in all areas including storage areas.


All resources and materials, which are used by the children, are stored safely.
All equipment and resources are stored or stacked safely to prevent them accidentally falling or collapsing.

Outdoor area

Our outdoor area is securely fenced.
Our outdoor area is checked for safety and cleared of rubbish, animal droppings and any other unsafe items before it is used.
Adults and children are alerted to the dangers of poisonous plants, herbicides and pesticides.
Where water can form a pool on equipment, it is emptied before children start playing outside.
Our outdoor sand pit is covered when not in use and is cleaned regularly.
We check that children are suitably attired for the weather conditions and type of outdoor activities; ensuring that sun cream is applied and hats are worn during the summer months.
We supervise outdoor activities at all times; and particularly children on climbing equipment.


We seek information from the Public Health England to ensure that we keep up-to-date with the latest recommendations.
Our daily routines encourage the children to learn about personal hygiene.
We have a daily cleaning routine for the setting, which includes the play room(s), kitchen, rest area, toilets and nappy changing areas.
We have a schedule for cleaning resources and equipment, dressing-up clothes and furnishings.
The toilet area has a high standard of hygiene, including hand washing and drying facilities and disposal facilities for nappies.
We implement good hygiene practices by:
cleaning tables between activities;
cleaning and checking toilets regularly;
wearing protective clothing - such as aprons and disposable gloves - as appropriate;
providing sets of clean clothes;
providing tissues and wipes; and
ensuring individual use of flannels, towels and toothbrushes.

Activities and resources

Before purchase or loan, equipment and resources are checked to ensure that they are safe for the ages and stages of the children currently attending the setting.
The layout of play equipment allows adults and children to move safely and freely between activities.
All equipment is regularly checked for cleanliness and safety, and any dangerous items are repaired or discarded.
All materials, including paint and glue, are non-toxic.
Sand is clean and suitable for children's play.
Physical play is constantly supervised.
Children are taught to handle and store tools safely.
Children who are sleeping are checked at regular intervals of at least every ten minutes. This is recorded with the times checked and the initials of the person undertaking the check. (See sleeping children policy)
If children fall asleep in-situ, it may be necessary to move or wake them to make sure they are comfortable.
Children learn about health, safety and personal hygiene through the activities we provide and the routines we follow.
Any faulty equipment is removed from use and is repaired. If it cannot be repaired it is discarded.
Large pieces of equipment are discarded only with the consent of the manager and the management team.

Control of substances hazardous to health

Our staff implement the current guidelines of the Control of Substances Hazardous to Health Regulations (COSHH).
We keep a record of all substances that may be hazardous to health - such as cleaning chemicals, or gardening chemicals if used and where they are stored.
Hazardous substances are stored safely away from the children.
We carry out a risk assessment for all chemicals used in the setting. This states what the risks are and what to do if they have contact with eyes or skin or are ingested.
We keep all cleaning chemicals in their original containers.
We keep the chemicals used in the setting to the minimum in order to ensure health and hygiene is maintained. We do not use:
anti-bacterial cleaning agents, except in the toilets, nappy changing area and food preparation areas. Anti-bacterial spays are not used when children are nearby.
Environmental factors are taken into account when purchasing, using and disposing of chemicals.
All members of staff are vigilant and use chemicals safely.
Members of staff wear protective gloves when using cleaning chemicals.

Legal framework
Health and Safety at Work Act (1974)
Management of Health and Safety at Work Regulations (1999)
Electricity at Work Regulations (1989)
Control of Substances Hazardous to Health Regulations (COSHH) (2002)
Manual Handling Operations Regulations (1992 (As Amended 2004))
Health and Safety (Display Screen Equipment) Regulations (1992)

Further guidance
Health and Safety Law: What You Need to Know (HSE Revised 2009)
Health and Safety Regulation…A Short Guide (HSE 2003)
Electrical Safety and You: A Brief Guide (HSE 2012)
Working with Substances Hazardous to Health: What You Need to Know About COSHH (HSE Revised 2009)
Getting to Grips with Manual Handling - Frequently Asked Questions: A Short Guide (HSE 2011)
Achieving positive behaviour
“Providers are responsible for managing children’s behaviour in an appropriate way.” (Early Years foundation Stage 2017, p.28, 3.52).

Policy statement

Our setting believes that children flourish best when their personal, social and emotional needs are met and where there are clear and developmentally appropriate expectations for their behaviour. Children need to learn to consider the views and feelings, needs and rights, of others and the impact that their behaviour has on people, places and objects. This is a developmental task that requires support, encouragement, teaching and setting the correct example. The principles that underpin how we achieve positive and considerate behaviour exist within our programme for promoting personal, social and emotional development.


We have a named person who has overall responsibility for our programme for supporting personal, social and emotional development, including issues concerning behaviour.

We require the named person to:

keep her/himself up-to-date with legislation, research and thinking on promoting positive behaviour and on handling children's behaviour where it may require additional support;
access relevant sources of expertise on promoting positive behaviour within our programme for supporting personal, social and emotional development; and
check that all staff have relevant in-service training on promoting positive behaviour. We keep a record of staff attendance at this training.
We recognise that codes for interacting with other people vary between cultures and require staff to be aware of, and respect, those used by members of the setting.
We require all staff, volunteers and students to provide a positive model of behaviour by treating children, parents and one another with friendliness, care and courtesy.
We familiarise new staff and volunteers with the setting's Achieving Positive Behaviour Policy and its guidelines for behaviour.
We expect all members of our setting - children, parents, staff, volunteers and students - to keep to the guidelines, requiring these to be applied consistently.
We work in partnership with children's parents. Parents are regularly informed about their children's behaviour by their key person. We work with parents to address recurring inconsiderate behaviour, using our observation records to help us to understand the cause and to decide jointly how to respond appropriately.

Strategies with children who engage in inconsiderate behaviour

We require all staff, volunteers and students to use positive strategies for handling any inconsiderate behaviour, by helping children to find solutions in ways which are appropriate for the children's ages and stages of development. Such solutions might include, for example, acknowledgement of feelings, explanation as to what was not acceptable, and supporting children to gain control of their feelings, so that they can learn a more appropriate response.
We ensure that there are enough popular toys and resources and sufficient activities available so that children are meaningfully occupied without the need for unnecessary conflict over sharing and waiting for turns.
We acknowledge considerate behaviour such as kindness and willingness to share.
We support each child in developing self-esteem, confidence and feelings of competence.
We support each child in developing a sense of belonging in our group, so that they feel valued and welcome.
We avoid creating situations in which children receive adult attention only in return for inconsiderate behaviour.
When children behave in inconsiderate ways, we help them to understand the outcomes of their actions and support them in learning how to cope more appropriately.
We never send children out of the room by themselves, nor do we use a ‘naughty chair’ or a ‘time out’ strategy that excludes children from the group.
We never use physical or corporal punishment, such as smacking or shaking. Children are never threatened with these.
We do not use techniques intended to single out and humiliate individual children.
We use physical restraint, such as holding, only to prevent physical injury to children or adults and/or serious damage to property.
Details of such an event (what happened, what action was taken and by whom, and the names of witnesses) are brought to the attention of our setting leader and are recorded in the child’s personal file.
The child’s parent(s) is/are informed on the same day.
In cases of serious misbehaviour, such as racial or other abuse, we make clear immediately the unacceptability of the behaviour and attitudes, by means of explanations rather than personal blame.
We do not shout or raise our voices in a threatening way to respond to children's inconsiderate behaviour.

Children under three years

When children under three years old behave in inconsiderate ways we recognise that the strategies for supporting them will need to be developmentally appropriate and differ from those for older children.
We recognise that babies and very young children are unable to regulate their own emotions, such as fear, anger or distress, and require sensitive adults to help them do this.
Common inconsiderate or hurtful behaviours of young children include tantrums, biting or fighting. Staff are calm and patient, offering comfort to intense emotions, helping children to manage their feelings and talk about them to help resolve issues and promote understanding.
If tantrums, biting or fighting are frequent, we try to find out the underlying cause - such as a change or upheaval at home, or a frequent change of carers. Sometimes a child has not settled in well and the behaviour may be the result of ‘separation anxiety’.
We focus on ensuring a child’s attachment figure in the setting, their key person, is building a strong relationship to provide security to the child.

Rough and tumble play and fantasy aggression

Young children often engage in play that has aggressive themes, such as superhero and weapon play. Some children appear pre-occupied with these themes, but their behaviour is not necessarily a precursor to hurtful behaviour or bullying; although it may be inconsiderate at times and may need addressing using strategies as above.

We recognise that teasing and rough and tumble play are normal for young children and acceptable within limits. We regard these kinds of play as pro-social and not as problematic or aggressive.
We will develop strategies to contain play that are agreed with the children, and understood by them, with acceptable behavioural boundaries to ensure children are not hurt.
We recognise that fantasy play also contains many violently dramatic strategies, e.g. blowing up and shooting, and that themes often refer to ‘goodies and baddies’ and as such offer opportunities for us to explore concepts of right and wrong.
We are able to tune in to the content of the play, perhaps to suggest alternative strategies for heroes and heroines, making the most of ‘teachable moments’ to encourage empathy and lateral thinking to explore alternative scenarios and strategies for conflict resolution.

Hurtful behaviour

We take hurtful behaviour very seriously. Most children under the age of five will at some stage hurt or say something hurtful to another child, especially if their emotions are high at the time, but it is not helpful to label this behaviour as ‘bullying’. For children under five, hurtful behaviour is momentary, spontaneous and often without cognisance of the feelings of the person whom they have hurt.

We recognise that young children behave in hurtful ways towards others because they have not yet developed the means to manage intense feelings that sometimes overwhelm them.
We will help them manage these feelings, as they have neither the biological means nor the cognitive means to do this for themselves.
We understand that self-management of intense emotions, especially of anger, happens when the brain has developed neurological systems to manage the physiological processes that take place when triggers activate responses of anger or fear.
Therefore we help this process by offering support, calming the child who is angry, as well as the one who has been hurt by the behaviour. By helping the child to return to a normal state, we are helping the brain to develop the physiological response system that will help the child be able to manage his or her own feelings.
We do not engage in punitive responses to a young child’s rage as that will have the opposite effect.
Our way of responding to pre-verbal children is to calm them through holding and cuddling. Verbal children will also respond to cuddling to calm them down, but we offer them an explanation and discuss the incident with them to their level of understanding.
We recognise that young children require help in understanding the range of feelings they experience. We help children recognise their feelings by naming them and helping children to express them, making a connection verbally between the event and the feeling. “Adam took your car, didn’t he, and you were enjoying playing with it. You didn’t like it when he took it, did you? Did it make you feel angry? Is that why you hit him?” Older children will be able to verbalise their feelings better, talking through themselves the feelings that motivated the behaviour.
We help young children learn to empathise with others, understanding that they have feelings too and that their actions impact on others’ feelings. “When you hit Adam, it hurt him and he didn’t like that and it made him cry.”
We help young children develop pro-social behaviour, such as resolving conflict over who has the toy. “I can see you are feeling better now and Adam isn’t crying any more. Let’s see if we can be friends and find another car, so you can both play with one.”
We are aware that the same problem may happen over and over before skills such as sharing and turn-taking develop. In order for both the biological maturation and cognitive development to take place, children will need repeated experiences with problem solving, supported by patient adults and clear boundaries.
We support social skills through modelling behaviour and through activities, drama and stories. We build self-esteem and confidence in children, recognising their emotional needs through close and committed relationships with them.
We help a child to understand the effect that their hurtful behaviour has had on another child; we do not force children to say sorry, but encourage this where it is clear that they are genuinely sorry and wish to show this to the person they have hurt.
When hurtful behaviour becomes problematic, we work with parents to identify the cause and find a solution together. The main reasons for very young children to engage in excessive hurtful behaviour are that:
they do not feel securely attached to someone who can interpret and meet their needs - this may be in the home and it may also be in the setting;
their parent, or carer in the setting, does not have skills in responding appropriately, and consequently negative patterns are developing where hurtful behaviour is the only response the child has to express feelings of anger;
the child may have insufficient language, or mastery of English, to express him or herself and may feel frustrated;
the child is exposed to levels of aggressive behaviour at home and may be at risk emotionally, or may be experiencing child abuse;
the child has a developmental condition that affects how they behave.
Where this does not work, we use the Special Educational Needs Code of Practice to support the child and family, making the appropriate referrals to a Behaviour Support Team where necessary.


We take bullying very seriously. Bullying involves the persistent physical or verbal abuse of another child or children. It is characterised by intent to hurt, often planned, and accompanied by an awareness of the impact of the bullying behaviour.

A child who is bullying has reached a stage of cognitive development where he or she is able to plan to carry out a premeditated intent to cause distress to another. Bullying can occur in children five years old and over and may well be an issue in after school clubs and holiday schemes catering for slightly older children.

If a child bullies another child or children:

  • we show the children who have been bullied that we are able to listen to their concerns and act upon them;
  • we intervene to stop the child who is bullying from harming the other child or children;
  • we explain to the child doing the bullying why her/his behaviour is not acceptable;
  • we give reassurance to the child or children who have been bullied;
  • we help the child who has done the bullying to recognise the impact of their actions;
  • we make sure that children who bully receive positive feedback for considerate behaviour and are given opportunities to practise and reflect on considerate behaviour;
  • we do not label children who bully as ‘bullies’;
  • we recognise that children who bully may be experiencing bullying themselves, or be subject to abuse or other circumstances causing them to express their anger in negative ways towards others;
  • we recognise that children who bully are often unable to empathise with others and for this reason we do not insist that they say sorry unless it is clear that they feel genuine remorse for what they have done. Empty apologies are just as hurtful to the bullied child as the original behaviour;
  • we discuss what has happened with the parents of the child who did the bullying and work out with them a plan for handling the child's behaviour; and
  • we share what has happened with the parents of the child who has been bullied, explaining that the child who did the bullying is being helped to adopt more acceptable ways of behaving.

Further guidance
Special Educational Needs Code of Practice (DfES 2001)
Terms and Conditions
These terms and conditions relate to the contract between Little Nutkins and the Parent/ Guardian of the registered child. Any reference to ‘fees’ within the Terms and Conditions relates to the current Pricing Schedule.

1     Registration

A non-refundable registration fee of £50 per child shall be paid by the parent/ guardian to the nursery on submission of the completed registration form.
The non-refundable registration fee will entitle each registered child to three 2-hour settling-in sessions to be taken within 4 weeks from start date.

2     Payment of Nursery Fees

Payment of nursery fees to Little Nutkins for the registered child must be paid by the parent/ guardian one month in advance, on the last day of each month.
A flat rate charge of £20(GBP) will be levied for the first week of late payment.
If the payment of fees referred to in 2(i) above shall be outstanding for more than 28 days then the nursery may serve a weeks notice in writing to terminate this contract. Upon termination of this contract, the child shall not be admitted to the nursery, until all fees are up to date but at the discretion of the manager. Formal action will be taken against the parent/ guardian for outstanding fees.
Little Nutkins reserves the right to increase fees at any time upon giving one calendar months written notice of the proposed increase to the parent/ guardian.

3     Calculation of fees

The nursery closes between Christmas and New Year, and all other Bank Holidays.
Little Nutkins does not permit pro-rata reductions in absence of the registered child. Therefore if the child is absent from the nursery due to illness or holidays, whilst the nursery is open, then the parent/ guardian is obliged to make full payment of fees. In the event of payment not being made then the nursery reserves its right to terminate this agreement in accordance with clause 2 (iii)

4     Late Collection

Additional hours, or part thereof are charged at £20phour i.e. £5.00 per ¼ hour, if the session has not been pre-booked. This charge will apply to late collection over 5 minutes of the end time of the booked session.

5     Cancellation/ Termination

From the date that the child starts at the nursery, either party can terminate the agreement by giving one calendar months notice in writing.
In the event of the registered child being immediately withdrawn from the nursery, the parent/ guardian is liable to pay one month’s fees in lieu of notice.
Notice must be in writing and posted to the nursery manager.
If in the reasonable opinion of the nursery manager, person of similar standing or authority considers that the continued attendance of the registered child is affecting the health, safety or well-being of themselves, other children and any employees of Little Nutkins, then the nursery may serve notice to the parent/ guardians or a request for the child to be immediately removed from the nursery and the provision of one months notice as referred to in clause 3(i) herein before stated shall not apply.

7     Variation

There shall be no variation of this agreement unless it is in writing and made between the manager of the nursery and the parent/ guardian.
It is hereby recognised that the nursery is owned by Little Nutkins and the members of staff at the nursery are employees of Little Nutkins.
The employees of Little Nutkins are authorized to bind the company in respect of the following matters:
The variation of any terms of this agreement except attendance schedule.
The entering into of agreements be they oral or written with the parent/ guardian as to payment schedules of current fess or arrears of fees.
The acceptance of any offer as to the payment of fees or arrears of fees other than in accordance with clause 3.
Any representation as to the rights of the company to take legal or other proceedings.

8     Acceptance

The above terms and conditions are considered to be fair and reasonable. In the event of any term found by a court of law to be unreasonable then the clause shall be removed but the agreement shall remain in full force and effect.
The parent/ guardian has read and understands the Terms and Conditions contained and undertakes to be bound by the same.
Making a Complaint
“Providers must put in place a written procedure for dealing with concerns and complaints from parents and/or carers, and must keep a written record of any complaints, and their outcome”. (Early Years Foundation Stage 2017, P.33, 3.74).

Policy statement

Our setting believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns about the running of the setting. We anticipate that most concerns will be resolved quickly, by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns. We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all of the parties involved.


All settings are required to keep a written record of any complaints that reach stage two and above, and their outcome. This is to be made available to parents, as well as to Ofsted inspectors on request.
Making a complaint

Stage 1

Any parent who has a concern about an aspect of the setting's provision talks over, first of all, his/her concerns with the manager.
Most complaints should be resolved amicably and informally at this stage.
We will record the issue, and how it was resolved, in the child’s file.

Stage 2

If this does not have a satisfactory outcome, or if the problem recurs, the parent moves to this stage of the procedure by putting the concerns or complaint in writing to the setting leader and the management team. For parents who are not comfortable with making written complaints, there is a template form for recording complaints in the Complaint Investigation Record; the form may be completed with the person in charge and signed by the parent. The setting stores written complaints from parents in the child's personal file. However, if the complaint involves a detailed investigation, the setting leader may wish to store all information relating to the investigation in a separate file designated for this complaint. When the investigation into the complaint is completed, the setting leader or manager meets with the parent to discuss the outcome. Parents must be informed of the outcome of the investigation within 28 days of making the complaint. When the complaint is resolved at this stage, the summative points are logged in the Complaint Investigation Record, which is made available to Ofsted on request.

Stage 3

If the parent is not satisfied with the outcome of the investigation, he or she requests a meeting with the manager or owner. The parent may have a friend or partner present if they prefer and the leader should have the support of the management team. An agreed written record of the discussion is made, as well as any decision or action to take as a result. All of the parties present at the meeting sign the record and receive a copy of it. This signed record signifies that the procedure has concluded. When the complaint is resolved at this stage, the summative points are logged in the Complaint Investigation Record.

Stage 4

If at the stage three meeting the parent and setting cannot reach agreement, an external mediator is invited to help to settle the complaint. This person should be acceptable to both parties, listen to both sides and offer advice. A mediator has no legal powers, but can help to define the problem, review the action so far and suggest further ways in which it might be resolved. Staff or volunteers within Little Nutkins are appropriate persons to be invited to act as mediators. The mediator keeps all discussions confidential. S/he can hold separate meetings with the setting personnel (setting leader and chair, director or owner) and the parent, if this is decided to be helpful. The mediator keeps an agreed written record of any meetings that are held and of any advice s/he gives.

Stage 5

When the mediator has concluded her/his investigations, a final meeting between the parent, the setting leader and the chair, director or owner is held. The purpose of this meeting is to reach a decision on the action to be taken to deal with the complaint. The mediator's advice is used to reach this conclusion. The mediator is present at the meeting if all parties think this will help a decision to be reached. A record of this meeting, including the decision on the action to be taken, is made. Everyone present at the meeting signs the record and receives a copy of it. This signed record signifies that the procedure has concluded.
The role of the Office for Standards in Education, Children’s Services and Skills (Ofsted) and the Local Safeguarding Children Board and the information commissioners office. Parents may approach Ofsted directly at any stage of this complaints procedure. In addition, where there seems to be a possible breach of the setting's registration requirements, it is essential to involve Ofsted as the registering and inspection body with a duty to ensure the Safeguarding and Welfare Requirements of the Early Years Foundation Stage are adhered to. The number to call Ofsted with regard to a complaint is: 0300 123 4666

Or to write a letter of complaint the address is: Ofsted National Business Unit, Piccadilly Gate, Store Street, Manchester M1 2WD
These details are displayed on our setting's notice board. If a child appears to be at risk, our setting follows the procedures of the Local Safeguarding Children Board. In these cases, both the parent and setting are informed and the setting leader works with Ofsted or the Local Safeguarding Children Board to ensure a proper investigation of the complaint, followed by appropriate action.
The Information Commissioner’s Office (ICO) can be contacted if you have made a complaint about the way your data is being handled and remain dissatisfied after raising your concern with us. For further information about how we handle your data, please refer to the Privacy Notice given to you when you registered your child at our setting. The ICO can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or ico.org.uk


A record of complaints in relation to our setting, or the children or the adults working in our setting, is kept; including the date, the circumstances of the complaint and how the complaint was managed.
The outcome of all complaints is recorded in the Complaint Investigation Record, which is available for parents and Ofsted inspectors on request.